PGA TOUR'S OFFICIAL AIRLINE LOSES RUSSELL HENLEY'S CLUBS

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PGA Tour's official airline loses Russell Henley's clubs
By Torleif Sorenson on 4/7/15
CNBC's Phil LaBeau has this week's most laugh-and-cringe-inducing story — so far, anyway.

United Airlines, the official airline of the PGA Tour, in the course of their employees' regular baggage-handling work, managed to lose Russell Henley's golf clubs. Henley rather politely let them know about the problem... in a reasonably understated fashion:

Dear @united airlines. i flew from houston to augusta last night and somehow my clubs didnt make it. i have a tourney to play in this week..

— Russell Henley (@russhenleygolf) April 6, 2015

Um, YEAH! No kidding! This *is* Master's Week!

@united airlines. Please help.

— Russell Henley (@russhenleygolf) April 6, 2015

Anyway and to their credit, United responded less than ten minutes later:

@russhenleygolf Please follow us and DM your baggage reference claim number. We'll see what we can find out. ^KP

— United (@united) April 6, 2015

And Henley had the matter resolved to his satisfaction only about three hours afterward:

Thanks @united for getting my clubs to me so quickly! sorry for the mix up!

— Russell Henley (@russhenleygolf) April 6, 2015

We do not understand why it is that Henley needs to apologize to the airline, but at least the airline responded likewise.

@russhenleygolf You're welcome. Our apologies for the delay. Thanks for letting us know you received them. Good luck in the tournament. ^KP

— United (@united) April 6, 2015

To be absolutely fair, airline employees mis-route their customers' luggage all the time — and this certainly is not the first time it has happened to a well-known professional golfer:

Hey @united landed in Dublin yesterday morning from Newark and still no golf clubs... Sort of need them this week... Can someone help!?

— Rory Mcilroy (@McIlroyRory) June 17, 2014

And of course, what would any airline lost-baggage nightmare story be without being memorialized in a beer commercial:




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Image via Twitter


[ comments ]
GBOGEY says:
They temporarily lost my clubs twice in two years and I never connect. After the last time, I no longer take my good putter when I am checking my clubs. The rest of my bag is reasonably new so I could replace lost clubs with similar models, but my putter had been discontinued so it doesn't make the trip.
4/8/15
 
bkuehn1952 says:
I try to take direct flights when possible. I also pack my golf shoes, golf glove and a couple balls in my carry-on so at least I have those if I need to rent.

So far my handful of major golf trips have resulted in my clubs arriving with me. One member of our Scotland trip (scratch handicap) had to rent clubs AND shoes (yeech!) the first 48 hours.
4/8/15
 
ally1957 says:
deltas never lost my golf gear but they've lost my ski gear TWICE
4/8/15
 
mustang6560 says:
As a Georgia boy headed to Augusta to play the Masters, I'm surprised he wasn't flying private. He needs to work on his connections.
4/8/15
 
[ post comment ]
 
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