Support
SUPPORT FAQS
IPHONE
ANDROID
………………………………………………………………………
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Can I add a SuperTag to any club?
A full set of SuperTags will allow you to track your complete round and swings for every club. We offer a selection of packages:
https://www.skygolf.com/GameTraX-14-pack
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Current Updates
Check here for all the latest updates for your SkyCaddie Software and Apps.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Do I need a membership to use SuperTag Sensors
GameTraX 360 Key Features & Benefits:
GameTraX 360, which is a combination of SkyGolf’s SuperTags with a SkyCaddie rangefinder, allows a golfer to not only capture the location, club used and distance of each shot during a round, but it will also capture a virtual 3-D replication of the swing and putts that produced the shot along with club performance data such as club head speed, shaft angles at address and impact, and much more…all automatically to effectively obsolete other products in related categories.
Nothing Else Comes Close®!
Please Note: Smart Phone Compatibility
GameTraX and SwingTraX for use with Android SkyCaddie Mobile APP, will only work with an Android phone that have an inbuilt Gyroscope , Magnetometer & Accelerometer.
Most modern Android smartphones come with a gyroscope (gyro) sensor, Magnetometer & Accelerometer which is used for detecting rotation and orientation.
Please check your device via a google search for that information for your own model.
30-Day Satisfaction Guarantee
Please Note: SkyCaddie PRO 5X sold separately
For further assistance, please contact our Support team at (0800 883 0505 for UK & EU) during business hours.
How Do I Start A Round?
How to Video:
Starting A Round:
Verify that all your SuperTags are calibrated and ready to use from Main Menu
Blinking green icons indicate your tags are awake and ready to use.
Grey icons mean that your tags need to be take out of your bag to wake up
• Must have a clear view of the sky
• Choose Play Golf or Practice
• Select the Course
• Set Round Options
• Set Pins (for accurate distance to front, pin and back of the green)
You can check the scorecard periodically to edit items like putts
Once you hit your shot, you will see:
Club used
Recorded position
Miles per hour
Tips: SuperTags record your swing/ SkyCaddie records your location. (keep SkyCaddie close by
To get the most out of the GameTrax 360, use the target cursor to plan your shots.
This updates your distances and helps you make more informed decisions on the course
It is suggested to keep the connected SkyCaddie or mobile phone with you for best tracking and less post round edits.
for more tips and tutorials on GameTraX and SuperTags, visit our video link below or contact our Customer Service Team at 866.759.4653
UsserGuides:
How does my SuperTag communicate with my Phone or Compatible SkyCaddie.
SuperTags connect to your device via Bluetooth.
Do I need my SkyCaddie with me while using GameTraX?
It is suggested to keep the connected SkyCaddie or mobile phone with you for best tracking and less post round edits.
for more tips and tutorials on GameTraX and SuperTags, visit our video link below or contact our Customer Service Team at 866.759.4653
How many SuperTags are included?
We offer a selection of packages:
14 SuperTags
4 SuperTags
1 SuperTag
1 SuperTag for SuperStroke® Putter Grips including Adapter*
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Is my Course mapped to use SuperTags for Gametracking?
SkyGolf has over 36,000 ground mapped courses in our library so it is likely your course is already available. Please search our course database to verify your course is available and if it's not let us know as we are constantly adding new courses.
Check below to see what's we have available for our valued customers!
How to register the Pro 5X on the device:
1. Power on your Pro 5X.
2. On the Home screen, select the “Register” button.
3. Follow the on-screen instructions to complete the registration process.
Video instructions available here:
How to register as an existing customer
SkyCaddie PRO 4X
The SkyCaddie PRO 4X combines precision ground-mapping with TruePoint Positioning Technology to provide the laser accuracy demanded by Tour Players and recreational golfers who recognize the importance of having the right distance.
The superior accuracy and reliability of the PRO 4X make it the perfect companion for SkyGolf's revolutionary GameTraX 360, Golf's Next Generation Game and Performance Tracking Solution.
The Closest Thing to the Real Thing!
Now with SkyGolf’s proprietary TruePoint Precision Positioning Technology, the PRO 4X is one of the fastest and most powerful SkyCaddies available with laser accuracy to meet the demands of professional golfers and recreational golfers who recognize the importance of having the right distance.
The superior accuracy and reliability of the PRO 4X make it the perfect companion for SkyGolf’s revolutionary GameTraX 360, Golf’s Next Generation Game and Performance Tracking Solution.
Trade Up to the Pro 5X SkyCaddie
Trade Up to a New SkyCaddie!
Swap your old rangefinder, even if it's another brand or broken, for a $50 credit towards a state-of-the-art SkyCaddie!
Click Here
How it works:
Simply send us your old rangefinder product and once received, we will credit your payment method $50.
This offer is available on any GPS rangefinder, any model, DEAD or ALIVE.
1. Order your new SkyCaddie Pro 5X, LX5C or LX5 at www.skygolf.com. This offer is only for SkyGolf.com purchases.
2. Send us your old rangefinder with this form COMPLETELYfilled out along with a copy of your SkyGolf.com receipt.
3. Once your old rangefinder is received we will credit your original purchase (via payment method, i.e. credit card) with $50.
4. Go play the best golf of your life and tell all your friends!
terms:
Not valid on previous purchases.
Only one $50 credit with trade in device per SkyCaddie purchase. Trade In available for any rangefinder brand, any model, regardless of its condition.
Trade In credit only available on purchase of a new SkyCaddie (not preowned, open box or refurbished products) purchased directly at www.skygolf.com.
Please allow 3-5 Business Days for order processing.
Please allow 14-21 business days from date of receipt of your trade in device for credit.
Once trade in rangefinder is sent to SkyGolf there is no return of product as it will be recycled.
Customer is responsible for shipping and recommended insurance/tracking when returning their trade In device to SkyGolf
What device do I need?
SkyCaddie, iOS or Android?
Smart Phone Compatibility
IOS/Androod
GameTrax and SwingTrax for use with Android SkyCaddie Mobile APP, will only work with an Android phone that have an inbuilt Gyroscope , Magnetometer & Accelerometer.
Most modern Android smartphones come with a gyroscope (gyro) sensor, Magnetometer & Accelerometer which is used for detecting rotation and orientation.
Please check your device via a google search for that information for your own model.
Q. What is Non Conforming?
A. When your SkyCaddie has a non conforming setting turned ON, a red (NC) icon shows at the top of the screen.
This indicates that your device is currently in a mode that may not be allowed in competitive play.
Non-Conforming Settings
video: (click here)
What memberships are compatible with GameTraX?
Do I need a membership to use SuperTag Sensors? Yes, see our memberships here. If you already have a minimum of a SkyGolf 360 Birdie membership, then access to SwingTraX Practice is already included. If you wish to track your round on course, you will need to upgrade to the SkyGolf 360 Pro X plan.